ADMINISTRATIVE & IT SERVICES COORDINATOR
The Ottawa Food Bank is a highly respected social service agency with a mission to collect and distribute food to its network of agency partners, who in turn serve clients in need throughout the city. Established in 1984 to fight community hunger, the Ottawa Food Bank has been serving the community’s most vulnerable people with respect and dignity, providing healthy, accessible, and sustainable food for all. We are currently recruiting an Administrative and IT Services Coordinator to join our team.
The Administrative and IT Services Coordinator plays a key role in supporting the Manager, Administration in ensuring that all office and IT functions throughout the Ottawa Food Bank are running efficiently and effectively. Acting as a “right hand” to the Manager, Administration, the Administrative and IT Services Coordinator is proactive in identifying and implementing opportunities for process improvement and taking actions to resolve issues that arise.
The Administrative and IT Services Coordinator provides administrative and technical (IT) support services across the organization and provides bilingual client service to the Ottawa Food Bank’s clients.
KEY DUTIES AND RESPONSIBILITIES
IT SUPPORT (70%)
ADMINISTRATIVE SUPPORT (30%)
KNOWLEDGE, SKILLS, AND QUALIFICATIONS
RESPONSIBILITY FOR CONTACTS
The work involves ongoing, regular contact with co-workers to provide administrative and IT support services. The incumbent will work with IT, VOIP, mobile and other service and technology providers to escalate and resolve issues.
The incumbent works with volunteers, donors and the public when covering Reception. Tact, discretion, empathy, and good manners are necessary.
The incumbent is required to resolve issues related to IT, VOIP and office technology, as well as determine root causes of recurring issues, and implement corrective measures. The incumbent will also address issues related to the effective onboarding of new employees.
This position does not have supervisory responsibilities.
CONSEQUENCE OF ERRORS
Errors or poor management of priorities can negatively impact the efficiency of other staff members. Errors related to home deliveries could negatively impact the delivery of food to clients. Poor management of supplier relationships, or poor judgement in responding to IT issues could result in higher costs. Mishandling client, donor or volunteer communications can damage the reputation of the Ottawa Food Bank.
WORKING ENVIRONMENT AND TRAVEL
Duties are performed in an office environment. Travel is not required. This role requires excellent attendance and punctuality.
PHYSICAL AND MENTAL REQUIREMENTS
Occasional bending, twisting, and lifting is required when setting up workstations.
The ability to fluently speak and write in English and French is required. The ability to speak additional languages is considered an asset.
Salary is commensurate with experience. The salary range for the position is $50,000-$70,000 annually, with a hiring range of $50,000-$60,000.
The Ottawa Food Bank also provides a comprehensive benefits plan, including prescription drug, dental, and health coverage, a retirement savings plan, and a health and wellness spending account.
HOW TO APPLY
In your cover letter please share what makes you an ideal fit for this position and why you want to join the Ottawa Food Bank. If you are interested in this position, but do not have all the qualifications listed, we’d still like to hear from you. We recognize that people gain skills and experience through different paths.
The Ottawa Food Bank values diversity in our workforce. We invite applications from all qualified persons, including persons with disabilities and members of the LGBTQ2S+ and BIPOC communities. Please let your recruiter know if you require accommodation at any stage of the recruitment process.
Your application was submitted successfully.