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The Ottawa Food Bank

Truck Driver & Warehouse Worker DZ

Operations – Ottawa, Ontario
Department Operations
Employment Type Full-Time
Minimum Experience Mid-level


The Ottawa Food Bank is a respected charity with deep roots in the Ottawa community. We raise food and funds to support the 39,078 people who need emergency food every month. Working in partnership with 112 member agencies, we provide food and programming through community food banks, meal programs, Kickstart After 4 programs and our Community Harvest Farm program.  

The Ottawa Food Bank is looking for an individual to fill a position for a full-time Truck Driver/Warehouse worker with proven background and experience in warehousing but also driving 5-ton trucks in a city street environment. If you are energetic and motivated, have exceptional customer service skills as well as a drive and passion for the Ottawa Food Bank’s core values and mission, then you may be the person we are looking for.

The ideal candidate is a true team player who is detail oriented and well organized, has good judgement and prioritization skills, comfortable working with little supervision, and enjoys the flexibility of duties changing due to organizational needs..


Under the supervision of the Manager - Operations, the Truck Driver/Warehouse Worker DZ organizes and prepares daily deliveries and performs warehouse and other related duties; picks up donated/purchased food and other goods from donor locations; and delivers food/other goods to member agencies. 


Warehouse Duties:

  • Assist with receiving (checking for quality, quantity, temperature, damages, and condition of delivery vehicle) and processing (unload, label, and store) incoming product.
  • Enter receiving into inventory, perform weekly audits of inventory and make changes as necessary.
  • Preparing orders for delivery and pick-up, pick and assemble orders, pack, label, wrap, prepare shipping documents an assist with loading as required.Clean the warehouse as needed.
  • Break down pallets.

Delivers weekly food orders and other goods to member agencies by:

  • Adding perishable food items to agency orders every morning, preparing each order for transport.
  • Loading agency food orders and other goods onto the truck.
  • Driving to member agencies and unloading food and goods from the truck.
  • Ensuring that perishable food is maintained at its proper temperature.
  • Ensuring that all the timed food and goods are collected and delivered in a safe, hygienic and efficient manner.
  • Delivering extra supplies of food items to member agencies when inventory warrants and in accordance with The Ottawa Food Bank’s distribution policies.

Picks up perishable and non- perishable food and other goods from donor locations by:

  • Driving to donor locations, recording and loading perishable and non-perishable food and goods onto the truck, and driving back to the warehouse or directly to agency members for perishable food.
  • Unloading and recording food and other goods at the warehouse, or to the agency for perishable food.

Performs other related duties, such as:

  • Cleaning the interior and exterior of motor vehicles on a regular basis.
  • Performing “circle checks” before daily use of motor vehicles.
  • Reporting motor vehicle maintenance and refrigeration unit maintenance requirements to the Manager of Operations..
  • Adhering to OFB vehicle use policy at all times while operating OFB vehicles.
  • Maintaining good relations with all contacts, volunteers, donors and member agencies.
  • Assisting with the training of new volunteers, as required.
  • Safely operating a five-ton truck, cube van, or a van as required in accordance with all provincial laws.
  • Assisting other employees, especially the event team, and having a flexible schedule, as some fundraising and food collection activities occur during evenings and weekends.
  • Working well as part of a team, especially with the warehouse, and other employees, including events employees and the Volunteer Coordinator. Work with, supervise the safety of, and provide guidance to volunteers.
  • Other duties as required.

The incumbent must possess a valid provincial  driver’s license to operate a five-ton truck and other Ottawa Food Bank vehicles (DZ). Judgement, tact, and discretion, as well as exceptional interpersonal skills are required when dealing with co-workers, volunteers, donors, member agencies, and the general public. Patience and sensitivity to the special needs of developmentally challenged individuals who volunteer their time to The Ottawa Food Bank are also required. Flexibility is required to adapt to workload demands and variations. Knowledge and skills are normally acquired through the completion of secondary school or equivalent work experience.

Two years of warehousing and/or truck driving experience and three years’ proven experience working with the public providing positive service are required.

The work involves ongoing contact with co-workers, volunteers, donors, member agencies, and the general public.

Tact, discretion, and good manners are necessary when dealing with all daily contacts, especially when working with developmentally challenged volunteers and during pick-ups and deliveries. Good judgment is required to determine the most efficient driving routes and to make decisions regarding alternative routes during traffic congestion. Good judgment is also required when having to make decisions regarding the qualities and types of food being offered by donors. The ability to effectively identify problems and resolve conflicts is required to work effectively as a team member.

The work requires the functional supervision of volunteers and community service workers.

Failure to keep the work environment clean and safe could lead to physical injuries, loss of property, equipment, vehicles or food. Errors in judgement, lack of discretion, or lack of customer service when dealing with daily contacts could impact on the Ottawa Food Bank’s image and directly affect its ability to efficiently and effectively deliver food to the agencies who serve the needy. Failure to be alert could cause serious traffic accidents.

Duties require the incumbent to drive motor vehicles on a daily basis. Some other duties are performed in the warehouse. Travel is usually limited to the National Capital Region although longer distance highway driving is sometimes required. Work schedule may include evenings and weekends.

Frequent heavy physical activity (e.g., the lifting of objects of up to 50 pounds, maneuvering large pallets of food) is required to perform the duties of the position.The daily driving and maintenance requirements of the position require the incumbent to be alert at all times.

Good verbal and writing skill in English is a requirement of the position. Basic verbal skills in French would be an asset.

CLASSIFICATION:     Permanent full-time position.  37.5 hours per week. Unionized.
COMPENSATION:     Starting wage $19.95/hour - $20.48/hour upon completion of probationary period. Excellent benefits provided including health and RSP matching. 

This posting will remain open until a suitable candidate has been found.

When applying please provide a cover letter and resume which clearly indicates how your meet the requirements of the position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

The Ottawa Food Bank welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

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    Ottawa, Ontario
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